Shipping policy

Shipping & Delivery Abbey Essentials | Dispatching from the United Kingdom

Find out how we deliver your order, what shipping costs, and whether import duties and taxes are paid at checkout or payable on delivery.

29 destinations Import charges paid at checkout DDP / PDDP / DTP

24 destinations Import charges payable on delivery DDU / DAP

Jump to: UK delivery  |  Duties paid  |  Duties on delivery  |  Tax at checkout  |  Delivery help

1. Order processing

Orders are normally processed and dispatched within 1–3 working days (Monday to Friday, excluding UK bank holidays). Processing can take longer during busy periods. Delivery time is separate from processing time. Where available, tracking details are provided once the parcel has been dispatched.

2. United Kingdom delivery

Retail order value	Standard shipping
Under £35	£2.99
£35 and above	FREE

We automatically use a tracked and signed delivery service for orders over £50 or parcels weighing more than 2kg, where applicable. Wholesale orders are excluded from free delivery and are normally charged £2.99 unless a separate arrangement applies.

Guernsey, Jersey and the Isle of Man: These use separate UK postal-network delivery arrangements where offered. Available services and charges are confirmed at checkout. Guernsey and Jersey are outside the UK VAT area and may have local customs or tax requirements.

3. International delivery

We offer international shipping to 53 selected destinations. Royal Mail tracked services are used where available. Shipping charges depend on the destination, parcel weight and selected service, and the available price is shown at checkout.

Our international delivery arrangements fall into two groups. Please check your destination below before ordering.

4. Import duties and taxes paid at checkout

Applicable import VAT and customs duties are calculated and collected at checkout. We then arrange a sender-paid international shipping service. Customers should not normally be charged the same import taxes again on delivery.

EUROPE:  Duty-paid delivery Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland.

United States (1) United States (contiguous 48 states and Washington, DC).

Important for United States deliveries: Our duty-paid service is for the contiguous 48 states and Washington, DC. Availability is confirmed at checkout. Alaska, Hawaii and US territories are not included in that service.

Note that customs authorities make the final assessment and can sometimes request extra information or reassess charges.

5. Import charges payable by the recipient

Import VAT, customs duties and any local carrier clearance fees are not prepaid. The recipient is responsible for applicable charges when requested by customs or the delivery carrier.

Europe (14) Albania, Andorra, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Iceland, Liechtenstein, Monaco, Moldova, Montenegro, North Macedonia, San Marino, Serbia, Ukraine.

North America (1) Canada.

Middle East (2) Saudi Arabia, United Arab Emirates.

Asia & Australasia (7) Australia, China, Hong Kong, Japan, New Zealand, Singapore, South Korea.

Charges depend on local rules, product type, declared value and shipment details. Customs or the carrier may request payment or information before delivery. We cannot guarantee the amount of these charges in advance.

6. How tax and duties appear at checkout

• Import VAT / taxes: Depending on the destination, they may be included in displayed prices or added as a separate checkout charge.
• Customs duties: Where applicable, they may appear as a separate line item. A duty amount of zero does not necessarily mean VAT is zero.
• Shipping taxes: Some destinations also charge VAT or sales tax on the shipping amount.
• Carrier costs: Known handling or clearance costs connected with our prepaid shipping services are reflected in shipping rates where applicable.

The final price and the applicable shipping, tax and duty amounts are shown at checkout. Currency presentation can vary by destination. The carrier or customs authority may assess charges differently from the checkout estimate.

7. Delivery times, restrictions and help

Delivery times

International delivery times vary by destination, service and customs processing. Estimates are guides rather than guarantees unless a guaranteed service is expressly agreed. Weather, local postal conditions, customs checks and public holidays may affect delivery. Your statutory rights are unaffected.

Addresses and customs documentation

Please provide a correct delivery address, telephone number and email address. International customs declarations may include product descriptions, values, weights, countries of origin and tariff classifications. Some oils, fragrance products and ingredients may be restricted in particular destinations. We will contact you if an item cannot be dispatched legally or safely.

Large orders and wholesale

Very large or heavy orders may require multiple parcels or a tailored delivery arrangement. If any additional shipping cost is necessary, we will explain it and ask for your agreement before dispatch.

Failed delivery, returns and refunds

For recipient-paid (DDU/DAP) destinations, one of the most common reasons for unsuccessful delivery is unpaid import duties or taxes.

Customers must provide a valid email address and telephone number when placing an order. Customs authorities and local delivery carriers may use these details to contact the recipient and arrange payment of import charges.

Depending on the destination, the recipient may receive a telephone call, email with a payment link, or other payment notification. Customers are responsible for monitoring these communications and paying applicable charges promptly.

Failure to respond or pay the required charges may result in delivery delays, parcels being held by customs, or parcels being returned to the sender.

Any reshipping charges or refund adjustments will be handled in accordance with applicable policies.

Before returning goods, please contact us for instructions. International returns may need special customs paperwork. Please see our Returns & Refund Policy for further details.

Need help with delivery or unexpected customs charges? Please contact Abbey Essentials and include your order number, destination and any carrier notice.

Delivery destinations, services and prices may change. The options and charges confirmed when an order is placed apply to that order, subject to applicable law.